Terms & Conditions

This site is operated by Clevedon Music Shop, 17 Alexandra Road, Clevedon, Bristol BS21 7QH

The contents of this site and other publications from Clevedon Music Shop are owned or are used with permission by the owner. Reproduction strictly by permission only.

General

Access to and use of this Website and the products and services available through it are subject to the following terms, conditions and notices, which are liable to changes in the future. Please read these Terms carefully before you place an order with us. By placing an order for any of our products you indicate that you accept these Terms and that you agree to abide by them. If you do not agree to these Terms or any part of them, you must not place an order with us.

These terms and conditions will apply to all transactions placed online, by e-mail, telephone or by post with Clevedon Music Shop. Please read carefully before placing any order. All contracts shall be governed by and construed in accordance with English Law and any dispute between us will be resolved exclusively in the courts of England and Wales. Nothing in these terms and conditions will be deemed to affect your statutory rights.

By using this site you are agreeing to these terms and conditions and all transactions with Clevedon Music Shop will be governed thereby.

All references to the 'company', 'us', or 'we' will refer to Clevedon Music Shop. All references to the customer shall mean the person or persons purchasing or agreeing to purchase goods from the company.

Privacy Statement & Cookies

Our privacy statement, which sets out how we will use your information, can be found at our Privacy link on this website. Your personal data will be used to provide the information, goods and services offered through our website to you, for billing and order fulfilment.

The information we request from you when you register to place an order will be treated by us with care and security. Your personal data will be used to provide the information, goods and services offered through our website to you, for billing and order fulfilment.

Prices

All prices are shown in pound sterling (£) and are inclusive of UK VAT at the current rate unless clearly stated otherwise.

Orders

We are pleased to accept orders by the following methods: Online transaction (secure server), telephone, post, fax or in person through our store.

Payment

All credit/debit card transactions are subject to validation checks and are authorised by the card issuer. We accept MasterCard, Visa, Electron, Delta, Maestro and Solo. If the issuer of your card refuses to authorise payment to us, we will not be liable for any delay and / or non-delivery of your order. No orders for immediate despatch will be accepted or processed without a valid card payment in the name of the registered cardholder.

All orders are subject to acceptance and availability. If any of the products ordered are not available, you will be notified by email and you will have the option to wait until the item is available or to cancel your order. Any order placed by you constitutes an offer to purchase our products from us, and a contract between you and us will be formed after we have debited your payment card and confirmed receipt of your order by email.

Delivery

We are able to deliver to addresses within the UK only. The products will be delivered to you at the address you provided with your order. We shall not be liable for any delay in delivering the Goods, however caused. The products will be at your risk from time of delivery. We cannot be held responsible for any consequential loss caused by late delivery or failure to deliver by the company's appointed carrier. Liability in such cases is limited to the value of those items, which are shown to have not been received by the customer.

Post and packing charge is currently priced at £3.45 to any UK address.

We will send you an email to confirm your order has been received and whether or not it has been accepted. At any time, you can obtain the status of your order by emailing [email protected] with a request. Be sure to include your order reference number, if you have it.

Items ordered will be delivered as soon as possible, with despatch targeted within one week of an order being placed. Every effort is made to ensure that delivery is made within the estimated timescales and a maximum of twenty-eight days. All goods are subject to availability. In the event that we are unable to supply your goods within twenty-eight days, we will inform you immediately and advise you of the expected delivery date.

In the event of any goods delivered by us being damaged in transit, deficient of items shown on the delivery note or failing to match the items ordered by you, then such details must be notified by you to us as soon as possible.

Cancellation & Returns

Faulty Goods

We want you to be entirely satisfied with every purchase made from Clevedon Music Shop and strive to offer you excellent quality, value and service at all times. If you wish to return any item due to it being faulty, please state details on the reverse side of your delivery note giving details of the fault and send it back to us together with the item in its original packaging where possible, within 30 days. We will exchange the item or refund the full cost including any delivery charges incurred where appropriate. If you are in any doubt please contact us on 01275 342090. We are here to help you.

We recommend that all items returned to us be sent recorded delivery with insurance paid as a minimum. Your local Post Office will be able to advise you.

Contract Cancellation

You have the right to cancel the purchase of goods within 14 working days of receiving them. You must inform us by post or email within this time of your decision to withdraw from the purchase, and we will refund your payment within 14 days of notification providing we have received the goods back or evidence that you have returned them.

Please send the item back to us in its original packaging quoting your reference number, where possible. We regret that we cannot accept cancellations of contracts for the purchase of video, DVD, audio, and software products where the item has been unsealed.

If you are in possession of the goods you are under the duty to retain them and take reasonable care of them. You must send the goods back to us to our contact address at your own cost (unless we delivered the item to you in error or the item is damaged or defective) as soon as possible once you have cancelled the contract.

Products

Products are sold singly unless otherwise stated. Every effort is made to ensure the colours depicted on the site match as closely as possible those of the actual product. Due to technical limitations, some colours may vary.

Guarantee

All products offered are guaranteed for a period of twelve months unless otherwise stated from the date of the original invoice. The guarantee excludes faults caused by accidents, neglect or misuse. In the event of a warranty claim, please return the item with a copy of the original receipt to:

Clevedon Music Shop
17 Alexandra Road
Clevedon
North Somerset
BS21 7QH

Please identify clearly the area or part that has failed. All items must be returned in their original condition as sent.


Pricing and Print Errors

Prices and specifications are checked to the best of our ability, and whilst every effort has been made to make them accurate, no responsibility will be accepted for errors and omissions. We reserve the right to alter our prices and specifications without notice.

Ownership of Goods

All Items supplied to the customer remain the property of Clevedon Music Shop until final payment of all sums owing in respect of those goods has been received in full by us.

Complaints

Any complaint can be sent to the address below where we will endeavour to deal with it as soon as is possible. In the event where we cannot resolve your complaint immediately, we will advise a likely timescale to you and keep you informed of any investigation.

WEEE Recycling

If you purchase a new product from Clevedon Music Shop, we can accept back your old product and will recycle it for you under the WEEE scheme. This service is provided on a like for like basis i.e. the new item is a replacement for the item you are leaving with us. If you purchased in store - you can drop off the item for recycling up to 28 days from the date of new purchase.

Mail order and Internet Customers - if you want us to collect the new item when your new item is delivered, then please contact us on 01275 342090 or email [email protected]. For an additional charge (purely to cover the cost of the return to Clevedon Music Shop) we can arrange for your item to be recycled under this scheme.

From now on all new electrical products that can be recycled will carry the 'crossed out wheelie bin' to help you to remember to recycle them.
Many electrical items can be repaired or recycled, saving natural resources and the environment. If you do not recycle, electrical equipment will end up in landfill where hazardous substances will leak out and cause soil and water contamination - harming wildlife and also human health.

Many 'local tips' have been upgraded to provide recycling for all kinds of goods including electricals. Contact your local council for your nearest recycling location.