Terms & Conditions
These terms and conditions will apply to all transactions placed online, by e-mail, telephone or by post with Clevedon Music Shop. Please read carefully before placing any order. All contracts shall be governed by and construed in accordance with English Law and any dispute between us will be resolved exclusively in the courts of England and Wales. Nothing in these terms and conditions will be deemed to affect your statutory rights.
‘By using this site you are agreeing to these terms and conditions and all transactions with Clevedon Music Shop will be governed thereby.
All references to the ‘company’, ‘us’, or ‘we’ will refer to Clevedon Music Shop. All references to the customer shall mean the person or persons purchasing or agreeing to purchase goods from the company.
All prices are shown in pound sterling (£) and are inclusive of UK VAT at the current rate unless clearly stated otherwise.
We are pleased to accept orders by the following methods. Online transaction (secure server), telephone, post, fax or in person through our store.
Credit / debit card transactions
All credit/debit card transactions are subject to validation checks and are authorised by the card issuer. We accept MasterCard, American Express, Visa, Electron, Delta, Maestro and Solo. If the issuer of your card refuses to authorise payment to us, we will not be liable for any delay and / or non-delivery of your order. No orders for immediate despatch will be accepted or processed without a valid card payment in the name of the registered cardholder.
We will send you an email to confirm your order has been received and whether or not it has been accepted. At any time, you can obtain the status of your order by emailing firstname.lastname@example.org with a request. Be sure to include your order reference number, if you have it.
Items ordered will be delivered as soon as possible, despatch targeted within one week of order being placed. Every effort is made to ensure that delivery is made within the estimated time scales and a maximum of twenty-eight days. All goods are subject to availability. In the event that we are unable to supply your goods within twenty-eight days, we will inform you immediately and advise you of the expected delivery date.
In the event of any goods delivered by us being damaged in transit, deficient of items shown on the delivery note or failing to match the items ordered by you, then such details must be notified by you to us within three working days of the receipt. If no such notification the customer will be deemed to have accepted the items as satisfactory. We cannot be held responsible for any consequential loss caused by late delivery or failure to deliver by the company’s appointed carrier. Liability in such cases is limited to the value of those items, which are shown to have not been received by the customer.
To cancel this contract, please fill out the back of the delivery slip that accompanies your items, giving the reason for the return as "Contract Cancellation" and send it to us within 7 working days of delivery. Please send the item back to us in its original packaging where possible quoting your order reference number if possible.
Returns and Exchanges
We want you to be entirely satisfied with every purchase made from Clevedon Music Shop and strive to offer you excellent quality, value and service at all times. If you wish to return any item due to it being faulty, please state details on the reverse side of your delivery note giving details of the fault and send it back to us together with the item in its original packaging where possible, within 28 days. We will exchange the item or refund the full cost including any delivery charges incurred where appropriate. If you are in any doubt please contact us on 01275 342090. We are here to help you.
We recommend that all items returned to us be sent recorded delivery with insurance paid as a minimum. Your local Post Office will be able to advise you.
Cancelling an item
Under the United Kingdom's Consumer Protection (Distance Selling) Regulations 2000, you have the right to cancel the contract for the purchase of any item within seven working days of delivery. This applies to all our printed products. However, we regret that we cannot accept cancellations of contracts for the purchase of video, DVD, audio, and software products where the item has been unsealed.
Products are sold singly unless otherwise stated. Every effort is made to ensure the colours depicted on the site match as closely as possible those of the actual product. Due to technical limitations, some colours may vary.
All products offered are guaranteed for a period of twelve months unless otherwise stated from the date of the original invoice. The guarantee excludes faults caused by accidents, neglect or misuse. In the event of a warranty claim, please return the item with a copy of the original receipt to:
Clevedon Music Shop
17 Alexandra Road
Please identify clearly the area or part that has failed. All items must be returned in their original condition as sent.
Pricing and Print Errors
Prices and specifications are checked to the best of our ability, and whilst every effort has been made to make them accurate, no responsibility will be accepted for errors and omissions. We reserve the right to alter our prices and specifications without notice.
Ownership of Goods
All Items supplied to the customer remain the property of Clevedon Music Shop until final payment of all sums owing in respect of those goods has been received in full by us.
Any complaint can be sent to the address below. We will endeavour to deal with your complaint as soon as is possible. In the event where we cannot resolve your complaint immediately, we will advise a likely timescale to you and keep you informed of any investigation.
If you purchase a new product from Clevedon Music Shop, we can accept back your old product and will recycle it for you under the WEEE scheme. This service is provided on a like for like basis i.e. the new item is a replacement for the item you are leaving with us. If you purchased in store - you can drop off the item for recycling up to 28 days from the date of new purchase. Mail order and Internet Customers - if you want us to collect the new item when your new item is delivered, then please contact us on 01275 342090 or email email@example.com. For an additional charge (purely to cover the cost of the return to Clevedon Music Shop) we can arrange for your item to be recycled under this scheme.
From now on all new electrical products that can be recycled will carry the 'crossed out wheelie bin' to help you to remember to recycle them.
Many electrical items can be repaired or recycled, saving natural resources and the environment. If you do not recycle, electrical equipment will end up in landfill where hazardous substances will leak out and cause soil and water contamination - harming wildlife and also human health.
Many 'local tips' have been upgraded to provide recycling for all kinds of goods including electricals. Contact your local council for your nearest recycling location.
Clevedon Music Shop
17 Alexandra Road
Telephone: 01275 342090
The contents of this site and other publications from Clevedon Music Shop are owned or are used with permission by the owner. Reproduction strictly by permission only.
Monday – Saturday 9.30am – 5.30pm
Clevedon Music Shop
17 Alexandra Road
These Terms and Conditions do not affect your statutory rights